State Farm® Insurance Agent Betty Cole

"We have been with State Farm for over 15 years, and the level of service we’ve received has been unmatched. When we moved to Texas six years ago, I was afraid to switch agents I worried that a new State Farm agent wouldn’t provide the same level of service as our previous one. After searching for agents, I was lucky enough to find Betty Cole’s agency. The employees there are amazing, and the service they provide is incredibly personable. Every time I’ve called, they’ve answered the phone, and if they weren’t able to, they called me right back. Each time you call, they know you by name just by hearing your voice. Before even getting into the reason for your call, the first thing they ask is, “How are you?” Brian often asks how the family is doing and even calls my husband by name. Tenisha often ends the call by saying, “I appreciate you.” We have all our products with them, from car insurance to life and homeowners insurance. You might find a company that offers a lower rate, but will they provide A-1 customer service from start to finish? From getting a quote, to handling accidents, to simply answering questions, Betty Cole’s team has delivered every time without fail. It’s hard to find an agent who truly cares and provides that personal touch and excellent customer service. For those reasons, I will remain a loyal customer of Betty Cole’s agency."

"State Farm is the only insurance company we have ever used…and like a good neighbor, Betty, Tenischa and Brian have been always available to assist us with questions, options and accurate information. They are very professional and empathetic with their service. As a premium provider they are certainly competitive and they give you a peace of mind that doesn’t come with most insurance providers. I highly recommend them for all of your insurance needs. They even helped me out with a short period of time with medical coverage when I was in between jobs. Thanks for always being there and being the BEST!"

"Always very kind and helpful advice! Everyone I’ve worked with in the office has clearly been on my team."

"Our son's car was hit by a vehicle when he was parked in the driveway of his apartment. Brian was fantastic taking care of him. We so appreciate our agents."

"I called today with a billing question. Tenischa J. returned my call promptly and resolved the issue immediately. Great customer service!"

"I have been with Betty's agency for years now. They do a great job. Tenischa is the best!!!!"

"I’ve worked with Betty Cole State Farm for over 15 years and wouldn’t switch to another provider if I had to. They’re responsive, dependable and a pleasure to deal with."

"Betty and team have been my agent since moving to Texas in 2014. They are fast, efficient, thorough and accessible. And the whole staff recognizes me if and when I contact them! Thanks for exemplary service team!!"

"Tenischa and Brian are the best. They always help me with everything I need."

"I have been a member here for the past seven to eight years, and from day one I have consistently received exceptional service—truly second to none. Every interaction feels like a resort-level experience, thanks to the care and professionalism of the entire team, but especially Tenischa Jones. Tenischa is truly family to me. She is always proactive, attentive, and committed to ensuring my insurance needs are handled seamlessly. Her dedication and personal touch make all the difference. Under the leadership of Betty Cole, this team sets the standard for excellence. They have always been there for me, and their support, consistency, and genuine care are what keep me coming back year after year."

"I recently received notification that my mortgage would be increasing significantly. I had been using an independent insurance broker for the past 6 years. Unfortunately he did not have access to many insurance providers, like State Farm. I was referred to this agency by a coworker. Ms. Tenisha was able give me a great quote by offering to bundle my auto coverage. She held my through this whole process. I am now saving $1400 a year by switching to State Farm. I highly recommend this office. Thank you so much for helping my family."

"Tenischa was very helpful in getting my renter's policy and my auto policy all set up. I couldn't be happier with the service provided."

"I have been a customer for years. Tenischa, Brian, and the Betty Cole group offer excellent, timely service, and truly care about their customers."

"I’ve been a multi-client for over 20 years. In all of my years of purchasing insurance products, I believe that the service, dependability, kindness and professionalism of Betty and her staff are the litmus test for Agency perfection."

"Awesome service and folow up! Easy process."

"Brian trammel was the agent I worked with and he is very efficient and knowledgeable and really worked with me to get the best quotes ever for my auto and home insurance. I totally enjoyed talking with him And know I can call him anytime to help me thanks Brian."

"Tenisha at Betty Cole’s office is always so helpful and patient with all of my questions and goes way out of her way to help! My family have been happy customers for many years!"

"I have been with Betty Cole’s office for over 20 years. Tenischa and Brian are terrific and they provide excellent customer service. All of my questions are answered and they explain things clearly."

"Great, kind, respectful, and speedy service from Betty and Tenischa anytime I have a question or require assistance. They have done a phenomenal job! I would recommend them for your insurance needs."

"We have been a State Farm customer of Betty Cole's for many years. They are always very responsive to any questions I have. They are wonderful to work with and I would highly recommend them."

"The staff in the Betty Coles office are top notch! Anytime I have a concern, they have an immediate answer or solution. Thank you for all you do Tenischa and Brian!"

"HIGHLY RECOMMEND: I have been using Betty Cole and her team (Yay for Brian!) for over a decade on several properties and cars. I am constantly confused, misplace my documents, misunderstand, etc etc.... Brian (& the whole team) answer the phone. As in A HUMAN BEING answers the phone and speaks with me with to resolve all the issues. They never get annoyed with my repeat inquiries and always RAPIDLY resolve my issues. I recommend them with the highest confidence."

"I have known Betty for over 20-years, and while I have switched away from State Farm a few times, I'm glad to say that I'm back! The attention that Betty and her team provides to each client is amazing. Seriously, I have never met a more attentive team. You don't feel like a number here. I highly recommend!"

"I've been a client of Betty's office for a long time, and they've always been very quick, helpful and friendly!"

"I been with Betty Cole for over 20 years and I have been totally satisfied with the service I been and still getting. Tenischa is absolutely amazing. The whole staff is amazing but I had to give Tenischa her flowers. She help my niece get the best rate she could find and we appreciate her so much. If you need insurance, I suggest you contact them asap. You won’t regret it."